DIY Direct Reviews

Reviews for DIY Direct can indeed be found online. The company has received a rating of 4.7 out of 5 based on 1,257 reviews. Customers have praised the company for its prompt delivery, excellent customer service, and quality products. Some customers have mentioned that they were very pleased with their orders and that the delivery was quick and efficient. Others have highlighted the ease of ordering and the wide range of products available. However, it's always a good idea to read through a variety of reviews to get a comprehensive understanding of the company's performance.

Diydirect.com is an ecommerce website that supplies DIY trade products at highly-competitive prices to tradesmen and DIY enthusiasts across Britain. The site offers exceptional customer service, high-quality products, and competitive prices. The product range includes items for electrical work, plumbing, ironmongery, tools, and sealants. The site also offers a price match guarantee and a 30-day money-back guarantee. The aim is to offer thousands of professional-choice DIY items, at low trade prices, now exclusively for everyone. The site also offers free delivery on orders over £45.

diydirect.com is a platform that offers thousands of professional-choice DIY items at trade prices. The website is known for its wide range of products and excellent customer service. Customers have praised the quick and efficient delivery, the quality of the products, and the ease of ordering. Some of the popular items include prolam for pergolas, paint, and masonry tool blades that fit a multitool. The company is also appreciated for its robust and well-manufactured products. The customer service is responsive and aims to reply to all customer queries received on weekdays within 24 hours. The registered office address is 148-149 Gt Charles Street, Birmingham B3 3HT. However, this is not for returns. For any queries, customers can email at customer.services@diydirect.com. Please note that this information is based on the most recent data available and may be subject to change.

The return policy of diydirect.com includes a 30 Day Money Back Guarantee. If a customer changes their mind about an item they have bought and have not used it, they can return it within 30 days of receiving it. After receiving the returns confirmation and instructions, the unused item should be returned within 14 days in its original packaging. If an item develops a fault and was received less than 30 days ago, it can be returned for either a replacement or a full refund. If the item was received more than 30 days ago, the manufacturer warranty should be checked. If the item does not have a manufacturer warranty, the problem will be resolved as quickly as possible, and depending on the circumstances, the item may be repaired or replaced. An order can be cancelled any time between receiving the order confirmation email and receiving the order despatch confirmation email. To cancel an order, an email should be sent to sales@diydirect.com with the name, order number, and a brief explanation. If the order cannot be stopped from being despatched, the order should be returned following the instructions for a full refund. To return an item, the 'My Returns' section in 'My Account' should be selected and the instructions followed. An exchange is only available when the item is either faulty or was sent in error AND it was delivered within the last 30 days. Only an identical, like-for-like item can be exchanged. An item should not be posted until the returns process has been completed and the returns instructions have been received.

To track an order on diydirect.com, one needs to follow these steps: - If the order is despatched from the warehouse on a tracked service, the despatch confirmation email will include a link to the consignment tracking information on the carrier website. - Alternatively, visit the My Account page, access the My Orders section, view the order wished to be tracked and from within the Shipments tab use the link to 'Track this delivery'.

Payment at diydirect.com can be made using most major credit or debit cards or by PayPal. Transactions will appear on the statement as "DIYDIRECT.COM". By using a credit/debit card to pay for the order, confirmation is needed that the card being used is either yours or that authorization has been granted to use it. By using PayPal, confirmation is needed that the PayPal account being used is yours. DIY Direct does not store your card details. From the 'Stored Payment Methods' section, previously saved cards can only be deleted.

DIY Direct offers a 30 Day Money Back Guarantee policy. If a customer changes their mind about an item they have bought and have not used it, it can be returned within 30 days of receiving it. After receiving the returns confirmation and instructions, the unused item should be returned within 14 days in its original packaging. If an item develops a fault and was received less than 30 days ago, it can be returned for either a replacement or a full refund. If the item was received more than 30 days ago, the manufacturer warranty or helpline should be checked. If the item does not have a manufacturer warranty, DIY Direct will do its best to resolve the problem as quickly as possible and may offer to repair or replace the item. An order can be cancelled any time between receiving the order confirmation email and receiving the order despatch confirmation email. To return an item, the 'My Returns' section in 'My Account' should be selected and the instructions followed. Exchange is only available when the item is either faulty or was sent in error AND it was delivered within the last 30 days. Only an identical, like-for-like item can be exchanged. An item should not be posted until the returns process has been completed and returns instructions have been received.

Orders from DIY Direct are typically dispatched on the next working day after they are received. If an order is placed by 4pm on a working day, it is usually dispatched on the same day. However, this may not always be possible during particularly busy periods. Orders of £45 or more are delivered free of charge to mainland England, Wales, and parts of southern Scotland. For orders of less than £45, there is a delivery charge of £4.99. Deliveries to the Isle of Wight, Highlands & Islands of Scotland, Northern Ireland, Isle of Man, and Isles of Scilly usually take 2-4 working days from dispatch. Please note that next working day delivery is not guaranteed as delivery service performance is beyond control.

At DIY Direct, the Return Policy is as follows: They offer a 30 Day Money Back Guarantee policy. If a customer changes their mind about an item they have bought and have not used it, they can return it within 30 days of receiving it. After receiving the returns confirmation and instructions, the unused item should be returned within 14 days in its original packaging. If an item develops a fault and was received less than 30 days ago, it can be returned for either a replacement or a full refund. If the item was received more than 30 days ago, the manufacturer warranty or helpline should be checked for the fastest solution.

The Shipping Policy is as follows: All orders are dispatched on next working day delivery services. Orders of £45 or more are delivered free of charge to mainland England, Wales, and parts of southern Scotland. On orders of less than £45, there is a delivery charge of £4.99. Orders to other zones are usually delivered within 2-4 working days from dispatch. Premium delivery services are only available to certain zones. If an order is placed before 4pm, it is aimed to be dispatched on the same working day. Orders received on a weekend or bank holiday are dispatched on the subsequent working day.

For both policies, customers can cancel an order any time between receiving the order confirmation email and receiving the order despatch confirmation email. They should notify DIY Direct as soon as possible by sending an email to sales@diydirect.com and including their name, order number, and a brief explanation. If the order cannot be stopped from being dispatched, then once the order is received, the customer should follow the instructions to return the order for a full refund.

The contact information for DIY Direct is as follows:

• Address: 148-149 Gt Charles Street, Birmingham B3 3HT
• Phone Number: 0845 524 0140
• Email: customer.services@diydirect.com

Please note that the office hours are from Monday to Friday, 9:00am - 5:00pm. The office is closed on Saturdays, Sundays, and Bank Holidays. For any queries outside of these hours, it's recommended to send an email and expect a reply within 24 hours on weekdays.